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Sales & Return

For custom placards or labels, a proof will be provided for each item ordered, in the form of a PDF file sent via email, for review to insure accuracy of order. Site maps, stock placards and labels do not require a proof.

There are no refunds on orders submitted for both custom/stock placards and vinyl labels. The only exception is if the placard or vinyl label received by the customer has been engraved or printed incorrectly with respect to order instructions or customer proof authorization. In this situation Solar Mark Labels will re-do the order at no additional expense to the customer. Any such errors must be brought to our attention within 30 days after receipt of order.

Production times are in working days excluding weekends and holidays. Production times begin the following business day the order is submitted. Time spent obtaining additional order information and/or correct artwork necessary to produce order may delay shipment. If a proof is required, production time begins after final proof approval is received.

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